Refund Policy

If you’ve changed your mind about keeping your online purchase, please return it, at your cost, in its original condition, unused with proof of purchase and we will refund it.

This should be within 30 days of receiving your order.

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By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item and packaging is undamaged and the item is unused.

Refunds exclude the cost of gift-wrapping, or personalised products, or your costs in returning the item to us, and for any upgraded postage options and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

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If you originally qualified for free standard shipping and returned part of the order, if outward shipping is due it will be deducted from the refund.

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Any goods returned should be in saleable condition, with labels attached, all packaging, and certificates where supplied, ie in the condition that you received them and not contaminated.